My package has not arrived and the tracking information states that it was delivered. What can NTWRK do for me?

Unfortunately, if your package has been declared as "Delivered" the NTWRK is unable to support accommodations for this occurrence.

For damaged or missing packages, we recommend filing a claim through the carrier immediately. To ensure that a response from the carrier is guaranteed, customers must file no later than 30 days from the date of mailing. The date of mailing is determined by the date that tracking information has been populated. For more information on filing a claim with carriers, please email support@thentwrk.com.

 

FOR FURTHER SUPPORT, PLEASE OPEN YOUR NTWK APP AND TAP "PROFILE". ONCE YOU ARE IN YOUR PROFILE, PLEASE SELECT "NEED HELP? ASK HERE" TO SUBMIT AN INQUIRY WITH OUR SUPPORT TEAM AND WE WOULD BE MORE THAN HAPPY TO ASSIST YOU.