If your order was delivered to the incorrect address, NTWRK will support an incorrect delivery claim with the shipping carrier.
If there is an available inventory for your product, we can support a replacement for you! In the event that the product that was delivered to the incorrect address was a limited item and we have no inventory, you will be supported with a full refund.
Send us a message and we're happy to take a look into this for you.
NTWRK may work with external brands and partners for drops and shows. In the event that your package has been declared delivered to an incorrect address, NTWRK's internal policy above is not supported. The brand partner's internal policy will be enforced.
FOR FURTHER SUPPORT, PLEASE OPEN YOUR NTWK APP AND TAP "PROFILE". ONCE YOU ARE IN YOUR PROFILE, PLEASE SELECT "NEED HELP? ASK HERE" TO SUBMIT AN INQUIRY WITH OUR SUPPORT TEAM AND WE WOULD BE MORE THAN HAPPY TO ASSIST YOU.