When can I expect NTWRK to respond?

NTWRK users can expect to receive a response from our advocates within 24 - 48 hours from the date of submission.


Please know that during the timeframe of the pandemic, we have been experiencing a higher volume than normal. The increase in volume is in relation to fulfillment delays and tracking updates. Rest assured, we are here to assist you as best as we can, and in rare cases, the NTWRK will provide the first response in 3 - 5 business days.



NTWRK may work with external brands and partners for drops and shows. In the event that you've sent a message to NTWRK in relation to an external brand or drop, NTWRK will liaise between you and our external partner. Please know that some cases may require more time to resolve.