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Tracking information states that my order is delivered but I don't have it. What's next?

Please see our article, Missing Package Policy for more information.


If your package has been declared delivered, NTWRK is unable to provide support. NTWRK is able to provide support only if a package has a PENDING or Pre-Shipment status.


NTWRK users will find success by submitting lost or stolen package claims with the carrier provided. The NTWRK is unable to support replacements, refunds, or accommodations for orders that are declared successfully delivered.



NTWRK may work with external brands and partners for drops and shows. In the event that your package is missing or reported as not received, NTWRK's internal policy above is not supported. The brand partner's internal policy will be enforced.