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FAQ

Frequently asked questions

Auctions

  • Auctions on NTWRK

Shipping FAQ

  • How do I update my address?
  • Can I update my shipping address?
  • My package has been returned to NTWRK. How can I get my package re-shipped?
  • My order has been shipped to the incorrect address.
  • Can NTWRK reroute my package while its in transit?
  • Tracking information states that my order is delivered but I don't have it. What's next?

See all 16 articles

Missing / Incorrect Product FAQ

  • My order arrived damaged. How can NTWRK Help?
  • I received the wrong product
  • I need to report a missing package
  • I need to report a lost package
  • My order is lost in transit. What's next?
  • Tracking information is not populating on the carrier's website

See all 7 articles

Cancelation / Return FAQ

  • Can I cancel my order?
  • Can I return or exchange my order?

Notifications FAQ

  • My notifications are not working

Technical FAQ

  • NTWRK Referral Program
  • I am having a technical issue with accessing the app. How can NTWRK help?
  • How do I update my personal information?
  • How do I delete my NTWRK Account?
  • How can I unsubscribe from NTWRK emails?

Customer Service FAQ

  • When can I expect NTWRK to respond?

Misc.

  • Can The NTWRK price match with other online retailers?
  • The price of the product I purchased has changed.
  • I didn't receive a confirmation email, did my order go through?
  • How do I use NTWRK Credits on my order?
  • How do I obtain a Certificate of Authenticity for artwork purchased on NTWRK? (COA)
  • What timezone are NTWRK Drops listed?

See all 12 articles