FAQ

• Auctions on NTWRK

• How do I update my address?
• Can I update my shipping address?
• My package has been returned to NTWRK. How can I get my package re-shipped?
• My order has been shipped to the incorrect address.
• Can NTWRK reroute my package while its in transit?
• Tracking information states that my order is delivered but I don't have it. What's next?

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• My order arrived damaged. How can NTWRK Help?
• I received the wrong product
• I need to report a missing package
• I need to report a lost package
• My order is lost in transit. What's next?
• Tracking information is not populating on the carrier's website

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• Can I cancel my order?
• Can I return or exchange my order?

• My notifications are not working

• NTWRK Referral Program
• I am having a technical issue with accessing the app. How can NTWRK help?
• How do I update my personal information?
• How do I delete my NTWRK Account?
• How can I unsubscribe from NTWRK emails?

• When can I expect NTWRK to respond?

• Can The NTWRK price match with other online retailers?
• The price of the product I purchased has changed.
• I didn't receive a confirmation email, did my order go through?
• How do I use NTWRK Credits on my order?
• How do I obtain a Certificate of Authenticity for artwork purchased on NTWRK? (COA)
• What timezone are NTWRK Drops listed?

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